Shipping Policy
Thank you for shopping with us. This Shipping Policy explains how and when your order will be processed, shipped, and delivered. Our goal is to provide clear, accurate, and transparent information to ensure a smooth shopping experience for all customers.
1. Shipping Locations
We currently ship to customers within Spain only.
Orders cannot be shipped to other countries at this time.
2. Order Processing Time
All orders are processed within 1 to 2 business days.
Processing time does not include weekends or public holidays.
Once your order has been processed, you will receive a confirmation email with your tracking information.
3. Shipping Methods and Delivery Time
We use trusted Spanish and international carriers to ensure reliable delivery.
Estimated delivery time after dispatch is:
-
All destinations: 4-7 business days
Delivery time may vary based on your location within Spain and carrier conditions.
4. Shipping Costs
Shipping fees are calculated at checkout based on your shipping address and chosen delivery method.
Any applicable taxes or fees will also be displayed before completing your order.
5. Tracking Information
Once your order is shipped, we will send you an email containing the tracking number and a link where you can follow your package in real time.
If you do not receive your tracking details, please check your spam folder or contact us.
6. Delivery Issues
Delayed Delivery
Delivery delays can occur due to carrier issues, weather conditions, holidays, or other unforeseen circumstances.
We cannot guarantee exact delivery dates, but we will assist in tracking and resolving delays.
Incorrect Address
Customers are responsible for providing accurate shipping information at checkout.
Orders shipped to an incorrect address due to customer error are not eligible for free reshipment.
Lost or Missing Packages
If your package is marked as delivered but you have not received it:
- Check around the delivery location
- Confirm with neighbors or building staff
- Contact the carrier directly
If still unresolved, contact us and we will assist in filing a carrier investigation.
7. Shipping Restrictions
We cannot ship to:
- P.O. boxes that do not accept packages
- Restricted carrier zones
- Regions affected by carrier service limitations
If your address is not eligible for delivery, we will notify you before fulfillment and issue a refund if needed.
8. Customs, Duties, and Taxes
Since we ship only within Spain, no international customs fees apply.
Standard value-added tax (IVA) will be calculated and displayed at checkout.
9. Order Changes and Cancellation
To modify or cancel an order, please contact us within 12 hours of placing it.
Orders that have already been processed or shipped cannot be changed or canceled.
10. Contact Information
For questions or support regarding shipping, delivery, or order tracking, contact us at:
Email: info@passporttoshine.com
Phone Number: +34644823393
