Return & Refund Policy

Last Updated: October 24, 2026

At Dressed to Inspire, we want every customer to enjoy a positive shopping experience.

Our products are produced on demand through our trusted print and fulfillment partner, Gelato. Because each item is produced after an order is placed, certain return, exchange, and cancellation restrictions apply.

Please review the following policy before making a purchase.

1. Returns & Exchanges

As our products are made on demand, we generally do not offer voluntary returns or exchanges for:

• Change of mind

• Incorrect size selection

• Incorrect color or product variation selected by the customer

• Personal preferences

• Products that match the order specifications but are no longer wanted

Please check all product details, descriptions, and size charts before placing your order.

Important: These restrictions do not affect mandatory consumer rights, including applicable European withdrawal rights and statutory guarantees.

2. Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of receiving your order.

To report an issue, email hello@dressedtoinspire.world with:

• Your order number

• A description of the issue

• Clear photos showing the damaged or incorrect product

• Photos of the packaging and shipping label, where available

We will review your claim with our fulfillment partner.

If the issue is confirmed as a production or fulfillment error, we will arrange a free replacement, where appropriate.

If replacement is unavailable or unsuitable, we may provide a refund.

You will not be charged for correcting a verified production or fulfillment error.

The 30-day reporting period relates to our fulfillment partner's quality-claim process and does not limit your statutory consumer rights.

3. Size and Color Differences

Please refer to the product size guide before ordering clothing or other size-dependent products.

We cannot offer complimentary exchanges simply because the customer selected an incorrect size or changed their preference.

Minor differences in printed colors may occur due to printing processes, materials, and screen display settings.

Small variations within normal production tolerances are not automatically considered defects.

This does not affect your rights if the delivered product fails to match its description or applicable quality standards.

4. Order Cancellations

Orders are submitted for production shortly after being placed.

If you need to cancel or modify an order, please contact us immediately at hello@dressedtoinspire.world.

• Before production: Cancellation or changes may be possible, and an approved cancellation will receive a full refund.

• During production: Cancellation cannot be guaranteed. Gelato may refund only the shipping cost to us, depending on the order status.

• After printing or shipment: The order can no longer be canceled through our fulfillment partner.

Any cancellation or refund rights provided by applicable consumer laws remain unaffected.

5. Lost or Missing Orders

If your order has not arrived by the estimated delivery date, please contact us so we can investigate with the shipping provider.

Please report suspected lost shipments within 30 days of the estimated delivery date, where possible.

If your package is confirmed lost in transit, we will arrange a replacement at no additional cost or provide an appropriate refund where required.

This reporting timeframe does not restrict mandatory legal rights.

6. Returned-to-Sender Packages

Packages may be returned to the sender for reasons such as:

• Incorrect or incomplete shipping addresses

• Failure to collect a package

• Delivery refusal

• Other delivery-related issues

If your package is returned to the sender, please contact us promptly.

We will investigate whether reshipment is possible. Additional shipping charges may apply when an unsuccessful delivery resulted from customer-provided information, where permitted by law.

Gelato does not operate a general return service for customer returns, and packages should not be sent to the original shipping address without instructions.

7. European Union Returns & Consumer Rights

Customers purchasing from European Union countries have statutory consumer protection rights.

14-Day Right of Withdrawal

For purchases covered by EU distance-selling laws, you generally have 14 calendar days after receiving your order to withdraw from the purchase without giving a reason.

Exceptions may apply to products made to your specifications or clearly personalized.

A product is not automatically exempt merely because it is printed or produced after purchase.

To exercise an applicable right of withdrawal:

1. Email hello@dressedtoinspire.world within 14 days of delivery, clearly stating your decision to withdraw.

2. Include your order number and the product you wish to return.

3. We will provide return instructions and an appropriate return address.

4. Return the eligible product within 14 days after informing us of your withdrawal.

Unless otherwise required by law, customers are responsible for the direct cost of returning products under the change-of-mind withdrawal right.

We will reimburse the product price and applicable standard delivery costs in accordance with the law, generally within 14 days of receiving your withdrawal notice. Where legally permitted, we may withhold reimbursement until the product or evidence of its return is received.

Refunds will be issued to the original payment method unless otherwise agreed.

For defective, damaged, or nonconforming goods, your statutory guarantee rights also apply. You may be entitled to repair, replacement, a price reduction, or a refund depending on the circumstances and applicable law.

8. Refund Processing

Once a refund is approved, it will be issued to your original payment method.

For refunds outside statutory withdrawal claims, we aim to process approved refunds within 5–10 business days.

Your bank or payment provider may require additional time to display the amount in your account.

Refunds covered by statutory rights will be processed within the legally required timeframe.

9. Return Shipping Address

Please contact us before returning any products.

Our print-on-demand fulfillment partner does not provide a general customer return address.

Where a return is legally required or otherwise accepted, we will provide the appropriate return address and instructions.

Do not return packages to the shipping address printed on your parcel unless we specifically instruct you to do so.

10. Contact Us

If you have questions about your order, cancellations, returns, replacements, or refunds, please contact:

Dressed to Inspire

Email: hello@dressedtoinspire.world

Phone: +34 644 823 393

Please include your order number when contacting our customer support team.

We are committed to resolving order-related issues fairly and in accordance with applicable consumer protection laws.